© 2019 by 21st Century Rider Limited

Payments powered by 

Delivery Policy & Returns Policy

Delivery

1.      Introduction

1.1    In this policy we set out details of the delivery methods, periods and charges that apply to orders for our products made through our 

         website or by telephone or email.

1.2    [This policy is a legally binding document, and this policy shall form part of the contract of sale between you and us made under our

         terms and conditions of sale.

2.      Free delivery

2.1    UK Standard Delivery is free for all orders over £50 GBP (including VAT)

2.2    All other orders will be subject to delivery charges as detailed in Section 5.

 

3.      Geographical limitations

3.1    We will usually be able to deliver to the following countries and territories: England, Scotland, Wales and Northern Ireland.

3.2    We may from time to time agree to delivery products to other countries and territories.

4.      Delivery methods and periods

4.1    The methods that we use to deliver our products, and the time periods within which delivery is usually completed, are as follows:

          (a)    if your delivery address is on the United Kingdom mainland, we will usually ship orders by DPD and deliveries will usually be

                  made within 3-5 working days after you place your order (excluding weekends).

          (b)    For orders under £50, your order will be sent out via the most suitable carrier, either DPD or Royal Mail.

4.2    If you place your order by 4pm GMT/BST on a working day, these time periods run from the close of business on that day; if you place your order after 4pm GMT/BST on a working day, or on a non-working day, these time periods run from the close of business on the next following working day.

4.3    The delivery periods set out in this Section 4 are indicative only, and whilst we will make every effort to ensure that you receive your delivery in good time, we do not guarantee delivery before the end of the stated period.

4.4    We may conduct fraud screening checks before dispatching the product, and these checks may delay your delivery. If the delivery is likely to be delayed as a result of fraud screening checks, we will notify you.

 

5.      Delivery charges

5.1    Delivery charges will be calculated by our website and automatically applied to your order during the checkout process, or 

         alternatively quoted by us.

5.2    Applicable delivery charges will depend upon the delivery method you select, the location of the delivery address, and the size and

         weight of the products in your order.

5.3    Our delivery charges are as follows:

         (a)    in respect of Orders under £50, delivery charges will be £3.95

         (b)    in respect of non-UK orders, please contact us for a shipping quotation

6.      Delivery tracking

6.1    Delivery tracking is available in respect of all orders for our products.

6.2    To track your delivery, enter the DPD reference we will provide to you in your order shipping confirmation email) into our delivery service provider's website here: https://www.dpdlocal-online.co.uk/   If we use an alternative delivery service provider, we will inform you and provide the delivery tracking details on your confirmation email.

7.      Receipt and signature

7.1    All deliveries must be received in person at the delivery address, and a signature must be provided.

7.2    Our delivery service provider will notify you in advance of attempting to make a delivery requiring signature.

8.      Additional deliveries

8.1    If an initial delivery attempt is unsuccessful, our delivery service provider will make at least 2 more attempts to deliver the products in 

         your order.

9.      Collection

9.1    If your products remain undelivered despite our delivery service provider making at least 2 more attempts to deliver them, the delivery service provider will leave a card at your address, with instructions on how you may collect your products, including a time limit for collection.

10.    Delivery problems

10.1  If you experience any problems with a delivery, please contact us using the contact details that we publish on our website or otherwise

         notify to you.

10.2  If our delivery service provider is unable to deliver your products, and such failure is your fault, and you do not collect your products

         from our delivery service provider within the relevant time limit, we may agree to arrange for re-delivery of the products; however, we             reserve the right to charge you for the actual costs of re-delivery (even where the initial delivery was free of charge).

10.3  An indicative list of the situations where a failure to deliver will be your fault is set out below:

         (a)    you provided the wrong address for delivery;

         (b)    there is a mistake in the address for delivery that was provided;

         (c)    the address for delivery is not reasonably accessible;

         (d)    the address for delivery cannot safely be accessed;

         (e)    if in-person receipt is not required, there is no easy and secure means of leaving the products at the address for delivery and there

                is no person available to accept delivery; or

         (f)     if in-person receipt is required, there is no person available at the address for delivery to accept delivery and provide a signature.

Returns and Exchanges

  • Returned items must not be worn, soiled or damaged in any way, and must be in 'as sold' condition. 

  • You do not need to contact us to notify us of your return, unless the item is faulty or is outside of our 14 day returns policy.  However, please note your order number somewhere on the returned package to enable us to efficiently process it through our system.

  • Goods must be packaged securely to ensure they are not damaged in transit. 

  • The responsibility and liability of all items remains with you until we are in receipt of the goods. 

  • We recommend you return by registered post.

  • Goods are returned to us at your cost. 

  • Unfortunately we are unable to exchange any items.  Please return the goods for a full refund and then place a new order with us.  We will charge the appropriate delivery charge on your new order.

  • If requesting a credit for the returned items, this will be processed via your original payment method once item/s are received and are in appropriate condition. All returns must include our order reference number and any applicable contact information.

  • Ship returned goods to the address below.

 

What You Will Need to Do to Return Defective Products

 

Return the product to us by:

  • Call us at 07764 374893 or 01233 664885

  • Tell us WHAT you are sending back

  • Tell us WHY you are sending it back

To ship the Product back to us, please take the following steps:

  • Include a copy of the original proof of purchase or receipt

  • Include a brief description of the problem

  • Mark or identify the defective item with a piece of masking tape (if applicable)

  • Ship the product to the following address:

 

21st Century Rider Limited
ATTN: WARRANTY/RETURNS DEPT
31 Tunbridge Way
Ashford, Kent.  TN23 5HW


Please ship the product freight prepaid and insured (21st Century Rider Limited assumes no responsibility for products during shipment from the customer to our Warranty Department and shipping charges are not refundable).

If we determine that the Product is defective, we will either replace the product or repair the product. All determinations made by us will be within our sole discretion and will be final.